We often arrive at the consignee before they arrive at work or before our freight is ready. We are given a pickup time and if we are fifteen minutes late we can be dinged with a service failure. If we get a few service failures we can have our lease terminated. We are very careful about this as a matter of pride and customer service. Patience is essential when dealing with some of our customers as the product is often just being made or they are waiting on the correct paperwork. This is where having nice accommodations in the truck makes the wait much easier. I can easily cook a meal, we can watch a movie, work on the computer, or just read a book. Once loaded and we call in our departure call the adventure begins.
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