In the Shop

There are a lot of sounds that can make you cringe but when the truck acts sick and sounds sick you know it is not going to be a very good day. Our M2 Class 7 Freightliner has 640,000 miles on our CAT motor and we listen pretty carefully when it makes an odd sound or a hiccup! Bob takes awesome care of our truck but sometimes that just is not enough. The truck has been acting a little funny when the water temperature would get up to about 150 degrees but then it would drive out of it. Well we put on for us what was a heavy load over 8000lbs and truck really let us know it did not appreciate that at all. So we delivered our load and we started looking for a Caterpiller shop and lo and behold there was one near us in Edinburgh TX. I cringe when ever we have to have the truck worked on as the shops will not let you stay with the truck. Some shops have a policy dogs cannot go into the waiting room, some shops have such a filthy waiting room you think dogs have lived in it, and others are very nice. When we arrived at the shop our first impression was very favorable as we were met with professionalism and told they would get our truck in right away. Next we were shown the waiting room and this place was nice and Molly was allowed in! There went a lot of my stress as I could drag in all of my entertainment for the next several hours including my book, my IPOD and my computer! We were told about an hour before quitting time you have two injectors at this point not working and we can either start on your truck now and you can go to a hotel or you can stay in your truck and we will start on truck in the morning. We chose the hotel and the shop immediately started and by the time they finished the next day we had 5 new injectors (the 6th had just been replaced in December) and the overhead had been run. Keeping a maintenance fund always helps in this situation as you do not have to worry about how you will pay the bill. I transferred money over to our debit card, Bob went to pay the bill and the card was promptly declined and our keys were pulled out of the truck! So I made a quick phone call to the bank and found out about a new policy if you try to use your card for over $500.00 you must call and get the lock removed! Good policy but I sure wish I would not have put Bob through watching our card get declined. We paid our bill and with our truck sounding much more healthy we where back on the board waiting for a load.

I wish all shops could be like this one where you are treated with respect, your truck is treated with respect and they get right on your problem and get you out the door.

This is the name of the shop were at:
Holt Cat Shop
Truck Engine Service
Shipping Address:
1320 South 25th St.... Read More
Edinburg, TX 78539-7205

Phone: (956)-289-7600
USA Toll Free: (800) 683-2285
Fax: (956) 383-6819