Had an interesting Friday afternoon and a phone call just about made me lose my cool. Accepted a
pre assignment on Thursday picking up Friday afternoon going to Louisiana for a Monday delivery. Short load but this would leave us free on the weekend to see a movie, eat out, clean the truck and in general be untethered from our house on wheels and in the expedite world this is a great stress reliever. Get a phone call Friday afternoon after dead heading 53 miles to get load "Oh by the way I think I forgot to mention..." This weekend load we have done a few times before for this customer now has new requirements one of which you must ALWAYS be with the truck till you deliver. I said "Do What?" then mad set in and I knew it was time to get off the phone, take a chill pill as it sure is not a dispatchers fault the rules have changed. After the attitude adjustment took place I made another phone call a little higher up the food chain to give voice to my displeasure and why this load is a burden. I must admit I handled this with more decorum then normal and found out the cause for the change in the load and was told if we wanted off the load it would happen. At this point we had invested 53 miles and pretty much put ourselves out of contention for another load. So we said yet we will run the load but this will be the last for this customer anywhere in the United States. They are one of our largest discount customers and they are flexing their muscle. After getting "my big girl panties on" we made the best of it and thinking it over we saved a lot of money as I cooked in the truck and no movies and popcorn! Will we do this again NO as it is way to frustrating to tie up your weekend for what this customer pays and if there is no changes to pay or requirements we would much rather be available for dispatch.
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